Detailed Refund Policy | VisuiQ
VisuiQ Guidelines

Detailed Refund Policy

1. Overview & Scope

VisuiQ is committed to providing a transparent and ethical education-to-career ecosystem. This policy outlines the circumstances under which refunds are processed for our various services, including career counselling, skill development programs, and admission assistance.

By engaging with our platform and paying for any service, you acknowledge that you have read, understood, and agreed to these terms.

2. Career Counselling & Mentorship

Our counselling fees cover the professional time and proprietary assessment tools used by our experts. The following rules apply:

  • Completed Sessions: Once a 1-on-1 counselling session has been conducted, the fee is 100% non-refundable.
  • Cancellations: If you cancel your appointment at least 48 hours in advance, you are eligible for a 80% refund (20% deducted for administrative/gateway charges).
  • Rescheduling: You may reschedule a session for free once, provided the request is made 24 hours before the scheduled time.

3. University & College Admissions

The UGC Guideline Standard VisuiQ acts as an authorized facilitator for 30+ partner colleges. We strictly adhere to the University Grants Commission (UGC) Notification on Remittance and Refund of Fees.

If a student withdraws their admission, the refund of tuition fees paid to the institution will be processed according to the following timeline (calculated from the date of admission):

Timeline of Withdrawal Refund Percentage
15 days or more before the formally-notified last date of admission 90% Refund
Less than 15 days before the last date of admission 80% Refund
15 days or less after the last date of admission 70% Refund
More than 30 days after the last date of admission 0% Refund

4. Skill Development & Training

For vocational and industry-aligned skill programs managed by VisuiQ:

Pre-Batch Launch: If you withdraw before the batch officially starts, a full refund (minus a ₹1,000 processing fee) will be issued.

Post-Batch Launch: If the program has started, refunds are prorated based on the number of modules accessed. No refunds are issued after 25% of the course duration has passed.

5. Refund Process & Timeline

All refund requests must be submitted formally via email to accounts@visuiq.in. The process follows these steps:

  • Verification: Our team verifies the payment and the reason for withdrawal within 3 working days.
  • Approval: Once approved, the refund is initiated through the original payment method (Credit Card, UPI, or Bank Transfer).
  • Completion: Depending on your bank, it may take 7 to 10 business days for the amount to reflect in your account.

6. Non-Refundable Components

Certain costs incurred immediately upon enrollment are strictly non-refundable:

  • Government taxes and GST (if already remitted).
  • Cost of physical study materials or welcome kits already dispatched.
  • Third-party assessment/certification exam fees.

VisuIQ India is a dedicated Career Partner that has transformed the traditional educational consultancy into a comprehensive “Admission-to-Placement” ecosystem. Unlike standard consultants who stop at college enrollment, VisuIQ provides a 360° Success Roadmap that handholds students from their initial degree choice until they sign their first job offer.

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